Whenever you need to develop a solution to some problem – let’s say public service, product, or experience for your customers, you may need to ask your co-workers and potential customers for help. Service Design Tools is developed to support you in this innovation journey.

Founded as a research activity, Service Design Tools platform has been developed to a helpful repository of methods and tools for learning and teaching activities. In the result of a collaboration between POLI.design, Master in Service Design and the Service Innovation Academy of POLI.design – Politecnico di Milano, the interactive platform was designed for the users.

The platform of Service Design Tools offers resources and tutorials explaining how to approach a specific design challenges:

  • How to find new promising opportunities?

  • How to improve an existing service experience?

  • How to make a digital service real?

  • How to validate a service concept?


There you can find the tools, that are the most appropriate for your audience, service characteristics and the stage of design. For Issue cards, Business Model Canvas, Interview Guides, Journey Maps, Evaluation Matrix, Synthesis Wall, Role Playing, Service Prototype, Value Proposition Canvas, Service Blueprint, User Stories and many more – BROWSE HERE.

Source: https://servicedesigntools.org



This publication has been prepared within INDIGISE project. The content of this publication is the sole responsibility of the project coordinator and may not always reflect the views of the European Commission or the National Agency.